Shipping Policy

Last Updated: August 24, 2026

At Stillexy, we work hard to make sure your order is processed and delivered as smoothly as possible. We carefully prepare every order and keep you informed throughout the shipping process.

1. Order Processing

All orders are processed within 2–4 business days after your order has been successfully placed and payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, when available.

2. Estimated Delivery Time

After your order has been processed, please allow approximately 6–9 business days for delivery.

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs procedures, weather conditions, holidays, or other circumstances beyond our reasonable control.

3. Tracking Information

When tracking information is available, it will be provided to you by email after your order has been shipped.

Please allow some time for the tracking information to become active in the carrier's system.

If your tracking information has not updated for several business days, please contact our support team and we will be happy to assist you.

4. Shipping Delays

While we do our best to ensure timely delivery, Stillexy is not responsible for delays caused by shipping carriers, customs authorities, weather, natural disasters, transportation disruptions, holidays, or other events beyond our reasonable control.

If your order is experiencing an unexpected delay, please contact us so we can help you determine the status of your shipment.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned, delayed, or undeliverable because incorrect or incomplete information was provided, additional shipping costs may apply to reship the order, where permitted by applicable law.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at support@stillexy.com. We will do our best to assist you before the order is shipped.

6. Lost, Damaged, or Incorrect Orders

If your package arrives damaged, contains the wrong item, or appears to be lost in transit, please contact us at support@stillexy.com as soon as possible.

We may request your order number, photographs, tracking information, or other relevant details so that we can investigate the issue and determine the appropriate resolution.

Any resolution will be provided in accordance with our Refund & Return Policy and applicable consumer protection laws.

7. Worldwide Shipping

Stillexy ships worldwide. 🌎

We are proud to offer shipping to customers around the world. Shipping availability and delivery times may vary depending on the destination country and local regulations.

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country. Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

Customs clearance and processing times are determined by the destination country's authorities and are outside of Stillexy's control. These procedures may occasionally result in additional delivery time.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

8. Delivery Address

We ship orders to the address provided by the customer during checkout.

Once an order has been shipped, we may not be able to change the delivery address.

If you need to update your address, please contact us immediately at:

support@stillexy.com

9. Questions About Your Order

We are always happy to help.

If you have any questions about your order, shipping status, or delivery, please contact our customer support team:

Customer Support:
support@stillexy.com

General Inquiries:
info@stillexy.com

Our goal is to provide you with a smooth, reliable, and positive shopping experience from the moment you place your order until it arrives at your door.

Thank you for choosing Stillexy!