Refund & Return Policy

Last Updated: August 24, 2026

At Stillexy, your satisfaction is very important to us. We want you to feel confident when shopping with us, which is why we offer a 15-day return window for eligible purchases.

If you are not completely satisfied with your purchase, you may request a return within 15 calendar days from the date your order is delivered.

Please note that this policy does not limit or replace any consumer rights that may apply to you under the mandatory laws of your country or region.

1. Eligibility for Returns

To be eligible for a return under our 15-day return policy, the item must:

• Be returned within 15 calendar days of delivery.

• Be unused and in the same condition in which you received it.

• Be returned with its original packaging, where applicable.

• Include any accessories, tags, or other items originally included with the purchase.

• Be accompanied by valid proof of purchase or order information.

We reserve the right to refuse a return if the product shows signs of use, damage, misuse, alteration, or handling beyond what is reasonably necessary to inspect the product.

2. How to Request a Return

To request a return, please contact our customer support team before sending anything back.

Email: support@stillexy.com
General inquiries: info@stillexy.com

Please include:

• Your order number.

• The email address used to place the order.

• A brief explanation of the reason for the return.

• Photos or videos when the product is damaged, defective, or incorrect, if applicable.

Do not send products back without receiving return instructions from our support team. Unauthorized returns may not be properly identified or processed.

If your return is approved, we will provide you with the appropriate return instructions and return address.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at support@stillexy.com.

We may request photographs or videos of the item and its packaging so that we can properly evaluate the issue.

When a product is confirmed to be defective, damaged during delivery, or incorrectly supplied, Stillexy will work with you to provide an appropriate resolution, which may include a replacement, repair, or refund, subject to applicable law.

4. Return Shipping Costs

For returns requested because you have changed your mind or no longer want the product, the customer may be responsible for the return shipping costs, unless otherwise required by applicable law or agreed to by Stillexy.

If the return is due to an item being defective, damaged, or incorrectly sent, Stillexy will determine the appropriate return-shipping solution in accordance with applicable law.

5. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including, where applicable:

• Personalized or custom-made products.

• Products that cannot be returned for hygiene or health-protection reasons after being opened or used.

• Items that have been damaged through misuse, improper handling, or normal wear and tear.

• Gift cards or other non-returnable items clearly identified at the time of purchase.

Any exclusions will be applied only to the extent permitted by applicable law.

6. Exchanges

We do not guarantee direct exchanges.

If you would like a different product, size, color, or variation, the fastest option may be to request an eligible return and place a new order separately.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Stillexy will process approved refunds as soon as reasonably practicable and within any timeframe required by applicable law. After we issue the refund, your bank, credit card issuer, or payment provider may require additional time to make the funds available in your account.

If you believe your refund has been approved but you have not received it within a reasonable period, please contact us at:

support@stillexy.com

8. Refund Amount

Unless otherwise required by applicable law, approved refunds will generally cover the amount paid for the returned product.

Original shipping charges may be non-refundable where permitted by applicable law, particularly when the return is made solely because the customer changed their mind.

Where a refund is required because an item is defective, damaged, incorrect, or otherwise does not conform to the purchase agreement, Stillexy will provide the remedy required by applicable law.

9. International Orders

Stillexy welcomes customers from around the world.

Because consumer protection, return, refund, warranty, and cancellation laws vary between countries, nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer rights that cannot legally be excluded or limited in your country or region.

Where applicable law provides a consumer with greater rights than those described in this policy, those legal rights will prevail.

For example, customers purchasing goods in the European Union may have statutory rights, including a 14-day right of withdrawal for qualifying online purchases, subject to applicable exceptions. EU law may also provide additional legal remedies for defective or non-conforming goods.

10. Questions About Your Return or Refund

We are always happy to help.

If you have any questions regarding a return, refund, damaged product, or your consumer rights, please contact us:

Customer Support: support@stillexy.com
General Inquiries: info@stillexy.com

Our goal is to provide a fair, transparent, and positive shopping experience for every Stillexy customer.